Why cant I leave Facebook Reviews?

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r/facebook

Hi, me and my customers can't see a review tab lately on my business page, it has affected my business a lot as my customers can't leave their positive reviews on there. Any advice to solve this?

level 1

Ditto, My customers can't leave reviews.. Their responses would be really helpful to give confidence to first time customers.

level 2

Any updates? I can't see the reviews of businesses on FB. When I click on the review tab, it doesn't work at all.

level 1

I'm having the same problem as I'm setting up my facebook business page. Do you mind telling me if you found a solution for this. It's driving me crazy.

level 2

Hey!! Same here, this is really affecting my business a lots as some customers keep asking where to leave a review on our page. I've been seeking for solution for this issue but haven't found any helpful tip yet., all advise are vague. But if I could find out a solution, I'll let you know

level 1

I think I'm having the same issue. Every time I enable reviews on the template on refresh it disables it with a error. Same if I change the template type. I noticed this is a common occurrence with other people having this issue, but no way to contact FB to get an answer. I have no infractions on my account so it might be a bug?

level 2

I'm having the same issue. I enable reviews and as soon as I refresh the page, it disables it automatically. I have sent two messages to Facebook, but nothing so far. Let me know if you were able to resolve it.

level 2

Same Issue here. I hope someone can discover a solution on this!

level 1

Same with me it happened since the last update and I couldn't get any of my reviews on mobile. When I try to send my customers the /review link from the browser as a workaround the link is always broken on mobile.

I abhor this page conversion update, it's easily the most regretful thing I did to my business.

level 2

same here, and the review tab couldn't be turned on even though manually accessible by typing /reviews full url

level 1

Same issue here... went to facebook business for this and they say it's just escalated internally and no answer for over a few days...

level 1

I have given up trying to sort this out with fb! I tried multiple times and had been reduced to tears a few times as it has affected my business also. I have been in touch with them multiple times and have had no response what-so-ever! So! I have now setup google reviews instead and are asking customers to use that! I will warn though! It takes a few days for a verification to be sent to your business address, so if you’d like to set it up I’d do it soon! :) it worked straight away once verified and have had no issues with it so far!

level 1

Hi, did anyone find a solution to this?

level 2

The only thing I've finally managed to find is this which is direct help through Facebook (link below), not sure if you've already tried this but it actually allows you to chat to a person! It's definitely worth reporting it to them as they are seeing how many people have the issue as currently there isn't going to be a fix as they are working on a new system

https://www.facebook.com/business/help/support/get-help

level 1

I'm having the exact same issue and it's also driving me crazy! I've searched everywhere for an answer and found nothing, but I'm glad at least to finally find that it's not just me.

level 1

I am experiencing the same issue. I have contacted Facebook several times in different channels, but no response whatsoever.

level 1

I can not activate my review tab either.

I've read that you need 2000+ likes on your page in order to enable the reviews tab, but I find this hard to believe as I've seen pages with 2-300 likes that have a review page.

level 2

Mine has more than 200. Still facing same issue.

Before visiting a business, most Facebook users look them up on Facebook to check their reviews. Customer reviews across platforms such as Yelp and Google show what past customers say about a business, offering social proof that you provide a good product or service. This makes managing a positive online presence an essential aspect for running a small or local business in the modern age.

What are Facebook reviews vs. recommendations?

Facebook reviews and recommendations both allow users to leave reviews on business pages. For years, Facebook used a traditional review system using a five-star review scale and an optional space for a comment supporting the given star rating. In 2018, they updated the star rating system to “Recommendations,” which asks users if they recommend a business, yes or no.  

Facebook reviews

Facebook reviews used a five-star rating and the option to leave an accompanying comment. Anyone can like and comment on reviews. Existing star ratings and Facebook reviews are still available for social media users to see, and Facebook will continue to display them. 

Facebook recommendations

Facebook recommendations is an updated version of reviews. The current “Recommendations” section does not show five-star ratings. Instead, it tells social media users whether their social network recommends a business. 

When users click the “Reviews” tab, Facebook sends them to the “Recommendations” feature, which asks, “Do you recommend (Business name)?” Users respond yes or no, and can add tags, photos or a written review/recommendation of up to 25 characters. Facebook intends for recommendations to be more personal and allows users to see what friends in their network think of local businesses.

How do I leave a review on Facebook?

Leaving a review impacts a business’s online reputation. The more customers that leave reviews on your business page, the more social trust you build with new potential customers. 

If a Facebook user has a friend ask for recommendations, they can write a comment and tag your Facebook business page. Customers can also leave reviews directly on your page. Here’s a step-by-step guide on how to leave a review on Facebook. 

1. Log into Facebook
2. Go to the page of the business you want to review
3. Click the “Reviews” tab in the left-hand corner
4. Click “Yes” or “No” when prompted at the bottom of the page under “Do you recommend (Business name)?” 
5. Write a recommendation of up to 25 characters
6. Add tags or photos
7. Post the recommendation 

Where do I find Facebook reviews?

Facebook has made it easy to find reviews all in one place. Follow these straightforward steps to see what customers think of your local business. 

1. Log into your business Facebook account
2. Click “Reviews” to navigate to the recommendations and reviews 

Respond to all reviews to show customers you appreciate their feedback. When responding to positive reviews, you can simply like the review or write a quick reply personalizing it to their name and getting specific when thanking them for their feedback. 

It’s a good idea to respond to negative reviews to show customers you care about their experience. When responding to a negative review, customize your response to the reviewer. Acknowledge their feedback, give them your business phone number or email address and offer to work toward a solution outside of the reviews page. 

A customer might edit their initial negative review or leave a second review explaining how you handled the situation. Potential customers might see your effort, and a negative review could benefit your business. 

Are Facebook reviews public?

Yes, Facebook reviews are public on a business page’s “Reviews” tab for anyone to see. They cannot be made private. 

Can I delete or edit my Facebook reviews?

Only review authors can delete their reviews. Business owners cannot delete individual comments, but you can report recommendations that go against the Facebook Community Standards. Sometimes Facebook takes down posts before you report them, and others will stay up even after Facebook admins review them. Facebook will review all reports and remove recommendations they deem to violate their rules. 

You can choose to disable the reviews tab of your Facebook business page by navigating to the “Settings” tab, clicking “Templates and Tabs” and switching the “Reviews” section toggle from on to off. 

Taking down your reviews will also remove all positive reviews. If there are only a couple of negative or fake reviews, it might be better to get more reviews from customers. There are several simple ways to ask customers to leave reviews. 

• Ask customers in person after they purchase something from your business
• Send an email or text message with a direct link to your reviews page 
• Place signs in your waiting room or lobby asking customers to leave a review and provide a QR code to your reviews page
• Embed positive Facebook reviews on your website 
• Offer an incentive to customers who check-in 

If you have enough positive reviews, the negative and fake ones will stand out as outliers. 

How do I rate a seller on Facebook?

Facebook goes beyond businesses and allows sellers to offer items on Facebook Marketplace where all Facebook users can see the post and interact with the seller. Buyers can only rate sellers after purchasing something or interacting with them. These are the steps to leaving a rating for a seller:

1. Log in to your Facebook account
2. Click the Marketplace tab
3. Next to the search icon at the top of the screen, click the person icon
4. Click “Buying” and find your chat with the seller
5. Click “Rate seller”
6. You can rate the seller by choosing either a happy face or a sad face
7. If you would like, include the reason for your rating
8. Click “Done” to publish your rating

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