How do you recover data on Sims FreePlay?

Hey @Wulfsimmer, sorry for the delayed reply! It's been crazy busy lately! ><

There have been quite a few cases where Simmers have been able to retrieve game progress that is older than a week. We do recommend Simmers save often to the cloud just in case the unexpected happens (like an accidental phone reset, or something very weird happens to their game).

In cases of emergency, our support team can also help out and sometimes they can retrieve old game saves, but it depends upon the situation a Simmer finds themselves in. So there's a couple options there

We've got a handy article here about Cloud Saving, hopefully it will help clear up any questions you might have but as always, please feel free to ask here in the sub-forum too!

https://help.firemonkeys.com.au/hc/en-us/articles/200827440-SFP-Cloud-Save

Guest answered:

I don't think you can get the old game back. I do know when you have

, you can save your game there. To do so, pause the game, click the cloud, and follow the steps. (Login, upload, save etc). Please note, you data will only be saved for 7 days, so upload the game every week to be sure you won't lose it again.
For now good luck rebuilding. It has benefits... I learned to save

's when I had to start over after update!

Always look on the bright side ;-)

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Guest answered:

You login again on the app and press retry or you can go on the app close it and then change the date to march 10th 2009 the nyour game should come back

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Guest answered:

I have the same problem. I use to have 800000000000000 Simoleons but now it's becoming a rip off

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Guest answered:

What happened!!! My sim world was on level like 20 something (which I know isn't much but still) AND I LOST EVERYTHING!!!!!

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Guest answered:

I accidently reseted my old game :(( and I can't get it back I had a one bedroom house and I also had a toddler and was on level 13!! Plz help me :(( I am so sad

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Guest answered:

Iv'e just lost mine and what I can say about it is start a new game even if you were a level 100 I don't know. Don't give up trying to recreate your city and good luck!!!

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Guest answered:

I had the same problem. I went onto settings and went onto the cloud. When you get into the cloud it will give you the option to download the data you had from a week ago and all of your progress comes back

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Guest answered:

I wanted to try to new account for Sims freeplay just for a while and when I wanted to get back on the other one it didnt have any saved data but I logged into Facebook where my data there is saved and nothing still wont upload my other world please help

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Guest answered:

Every time I have some of my Sims work on the Restaurant to clean it when one is done my game starts back over to the previous day I do save to the cloud please help

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Guest answered:

I accidentally erased my city when I was cleaning up my home page. I freaked out, emailed them and looked on here. Thought I was lost forever because I never saved it anywhere!! I ended up starting to build the first couple things starting over until Daniel, the city friend said to come visit him. After that I hit the tools/setting button and hit the log in with Facebook button even though I never used it there or saved it. I hit the button and a couple of city's ca,emup from before and I found my city I lost. It will ask you if you want to permanently erase the other cities or the one you just started so say yes and your old city will come up with all the progress saved.

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Guest answered:

Omg what happened one I just got my Sims married and then it just lost everything someone please help:(((

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Guest answered:

Something similar happened to me! Long story short I started Sims like 3 years ago on my phone and then got kinda bored of it and I wanted to start again but still keep my progress that I reached on my phone so I downloaded the app on my iPod and I didn't connect to gamecenter or Facebook so that I can have two separate cities on my phone and iPod but then one day I accidentally clicked to connect to Facebook on my iPod so my progress on my phone erased and now I only have the stuff saved from my iPod so my 3 year game progress is gone

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Guest answered:

I had the game on my iPod touch in 2011, an I got really far in it. I was at like level 36, I had over 20 Sims, I had a million simoleones and then I deleted the game because it made me mad. A month later I got a new phone so I got the game on there and I started a new game. Is there any way I can get my first game back?!?

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Guest answered:

Just experienced the same. My old phone crashed, I hade my som game Connected to my Google account but stiller when I starten platina from my New phone,logged into Google (I don't havet Facebook no) I stillingen had to start a New game, really annoying. How can I get my data back?

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Guest answered:

I can not get my old game back when I already started a new one

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Guest answered:

I was saving my game and it deleted itself and opened a old one that I saved a year ago. I spent hundreds on the game and all of it down the drain. Please help I need it back

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Guest answered:

I was at level 36 and had reached soo far and the app acc deleted how do it get it back if it wasn't saved to the cloud

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Guest answered:

I accidentally overwrote data on my level 12 account, and now it only has what I overwrote when saving it to cloud:( I'm really upset, but I contacted technical support, so hopefully I will get an answer! I'll update when I do

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Guest answered:

If I download my game to cloud and put it on a different device can I start a brand new game on my old device without erasing my data on my new one

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Guest answered:

I stated all over with a new game, but miss some of my old Sims. Wish there was a way to reconnect with them since they've already been created. Is it possible? I miss my favorite daughter Tanji.

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