Discus and support One drive - Can't upload or download changes - cache credentials have expired in Windows 10 Gaming to solve the problem; I have removed the MS credentials from the Credential manager as previous answers to this question have suggested but the problem persists.Help please... Discussion in 'Windows 10 Gaming' started by ChrisSilver1, May 14, 2022.
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We can't upload or download your changes because your cached credentials have expired from Office365
Thanks for sharing your experience with us, we will help you do troubleshooting for the issue. You may try clearing Office credentials in Windows Credentials Manager, then sign in Word again to see if you can save the document. Quit all Office apps. Go to Control Panel>User Accounts>Credential Manager>Windows Credentials>Generic Credentials>remove all credentials related to Office. Then launch Word and sign in, open the document, check if you can save changes in it. If issue persists, please let us know information below for troubleshooting: 1.Where do you save the document? In local computer or OneDrive for business or SharePoint library? 2.Please share s screenshot about the error message. 3.Does the issue happen when you save a specific document or all documents? 4.In Word, please click File>Account and capture a full screenshot of Product Information. (to protect your privacy, please mask your email address.)
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